Reference

Privacy Policy for Your Account

Your account sign-up, Live Baccarat access, and DANA, OVO, GoPay or QRIS wallet checks use only the data we need to run and protect your account.

Account data useCookie controlsDANA contextSupport request records
pelangi99 Privacy Policy for Your Account
CONTACT ROUTES

Three Ways to Reach Privacy Support

Fast privacy contact matters when you notice a wrong phone number, a login you do not recognise, or an old wallet reference you want checked. Our support desk handles privacy requests daily from 10:00 to 02:00 WIB, including questions from Jakarta and other Indonesia locations. Use the same account email or phone you registered with so we can match your request without exposing data to another person.

Team online

Live chat

Open live chat from the lobby footer and choose the privacy topic. We ask for your username, registered phone, and the issue type, then route the case to an account support agent.

WhatsApp support

Send your privacy request through the WhatsApp number shown after login. For safety, we never ask for your password, OTP, or full wallet PIN in a chat thread.

Email request

Email support with the subject Privacy Request and describe the data you want accessed, corrected, or removed. We reply with the next account check step during support hours.

DATA CONTROLS

Six Controls Behind Your Privacy

Privacy work is part of account operations, not a separate promise on paper. We connect your profile, wallet history, cookie settings, device records, and support tickets so the right team can solve…

Account collection

We collect the details you submit at registration, including username, phone, email when provided, and login credentials. This lets us confirm your identity when you request account access or privacy changes.

Wallet record use

DANA, OVO, GoPay and QRIS references are stored as transaction context, not as full private wallet credentials. We use them to match payment activity with your account and resolve disputes.

Cookie choices

Cookies help remember session status, language preference, and basic traffic patterns. You can clear them through your browser settings, though doing so may require a fresh login on your next visit.

Device security

We may record IP address, browser type, device model, and session time to spot unusual access. If a login looks unfamiliar, support may ask you to confirm recent activity.

Retention checks

We keep account and transaction records only for operational, security, dispute, and legal needs. When data is no longer required, we remove or anonymise it through scheduled account record checks.

Correction requests

You can ask us to correct account data through live chat, WhatsApp, or email. We may request a simple ownership check before changing phone numbers, email details, or wallet references.

Privacy Questions You May Search

Privacy questions often come up before you open an account or after you update a wallet method. These answers explain what we collect, why we use it, how to contact us, and what choices you have. If your case involves a specific account, use your registered contact details so our team can check the record safely.

We collect the details you provide, such as username, phone number, email when used, password credentials, and basic device data. We use them to create your account, protect access, and handle support checks.

Yes. We store payment references linked to DANA, OVO, GoPay and QRIS so we can match wallet activity to your account. We do not store your full wallet PIN or private app password.

Contact us by live chat, WhatsApp, or email during 10:00 to 02:00 WIB. Use your registered phone or email, explain the privacy request, and complete any account ownership check we require.

Device and login data helps us detect unusual access, protect your account, and keep support records accurate. This may include IP address, browser type, device model, login time, and session activity.

Yes. You can clear cookies through your browser settings at any time. After deletion, you may need to log in again, reset language preferences, or repeat a device check.

We keep records while your account is active and for operational, dispute, security, or legal needs. When those needs end, we remove or anonymise data through our scheduled record process.

Start with live chat from the lobby footer for fast routing. If your concern needs document handling or a written trail, email support with the subject Privacy Request and your registered contact details.